Get in touch:
mail: service@runvaus.com
What Is the Delivery Time?
All Runva Outdoor orders enjoy free shipping and pls check below our shipping terms:
- We ship from over 3 warehouses across the US.
- Standard Shipping: Ships in 2 to 3 working days. Delivered in 3-10 working days by FedEx.
- Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
- Working days are: Monday to Friday (and don't include public holidays or weekends).
- Orders not shipped on weekends or holidays. Some delivery delays can occasionally occur.
Sometimes couriers will do a split delivery. If the remainder of your order is not delivered the following working day, please email us at service@runvaus.com with what is missing, and we will follow up with the couriers to ensure everything to you as soon as possible.
What Is the Return Policy
More details about return pls check : https://www.runvaus.com/page/Return-Policy
Is It Easy to Assembly?
It was super easy to put together. We recommend 2 people and 45 minutes. And you just need to prepare a hand screwdriver or cordless drill.
All of our cages will come flat packed – It came with a sufficient pictorial manual. Screws were in marked plastic bags. Panels are stamped and come ready to be screwed together. Many have dowel rods that fit nicely into pre-drilled holes(pre-drilling will prevent any cracks and preserve sturdiness while keeping wood intact).
If you ever have some problems with assembling, please email us at service@runvaus.com.
Where Are the Products Made?
All Runva Outdoor products are made in China, who have over 7 years of experience making wooden pet houses. We have a 5,000 sq. ft factory with an advanced machine, experienced workers, and producing over 100 pieces of products daily. Besides, Runva Outdoor is one of the leading brands in the wooden pet house industry.
Can I Use Expedite Shipping Way?
For now, we only use standard shipping for all orders because the package are large and heavy. If you need the product urgently,pls contact our service team at service@runvaus.com to put your order in high priority.
Do You Deliver to My Area?
We endeavor to deliver to every address in American. However, it is not available on some areas that are remote or difficult to access ( like Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Federated States of Micronesia, Marshall Islands. (There is no delivery service for the places listed above ).
How Do I Track My Order?
You will receive a shipment confirmation email with Tracking # once your order is shipped out. You can track the package status via the courier website. Or please feel free to email us at service@runvaus.com.
Do I Need to be Home for the Delivery?
No – we can organize an authority to leave the delivery, so you don’t need to be home, and the courier will leave it in a safe place. If you would, however, prefer to be a sign only, we can also arrange this.