Shipping
We keep our stock in a warehouse in the United States, so your order does not wait for a container from overseas.
- Orders ship within 3–5 business days of cleared payment.
- Free shipping to anywhere in the contiguous United States. See Where we deliver below for the places we cannot reach.
- You get a tracking number as soon as the label is created, not when the truck leaves.
- Most orders arrive within 2–6 days after they ship, depending on how far you are from our warehouse.
- We do not currently ship outside the United States.
Where we deliver
We ship to street addresses in the 48 contiguous states. Our carriers do not reach the following, so we cannot take orders for them:
- Alaska (AK) and Hawaii (HI)
- US territories: Puerto Rico (PR), Guam (GU), the US Virgin Islands (VI), American Samoa (AS) and the Northern Mariana Islands (MP)
- Military mail: AA, AE and AP addresses (APO and FPO)
- PO boxes. Furniture needs a street address.
If an order reaches us with one of these addresses, we cancel it and refund it in full before it ships — the same as any other cancellation made before shipping. You do not pay for a delivery we cannot make.
Returns
We accept returns for damaged or incorrect items. Tell us within 14 days of delivery and we will put it right — replacement part, replacement piece, or a refund.
- Send a photo of the damage or the wrong item, plus the shipping label, to hello@runvaus.com. That is usually all we need.
- We cover return shipping when the problem is on our side.
- We do not accept returns for change of mind, wrong colour chosen, or a piece that is simply larger or smaller than expected. Please check the dimensions on the product page before you order — every listing states them.
- Items must come back in their original packaging where possible. Keep the boxes until you have assembled and checked the piece.
- Nothing in this policy limits any rights you have under applicable law.
Order changes and cancellations
- You can change or cancel an order any time before it ships, at no cost.
- Once the tracking number is issued, the order is on its way and can no longer be changed — but you can still use the returns process above after it arrives.
Assembly and care
- Most pieces assemble with the hardware in the box; allow 10 to 30 minutes depending on the piece.
- Wipe frames with a damp cloth. Do not use abrasive cleaners on the finish.
- Solid wood moves slightly with humidity. Small seasonal gaps are normal and are not a defect.
Questions
Email hello@runvaus.com. We reply within one business day.